A lot of users who start using their 1st web hosting account, or change companies, typically have queries regarding how certain procedures are accomplished or chance upon predicaments when setting up various things, including emails, site settings, and so on. Because of this, lots of hosting companies have prepared documentation with the most common questions and issues so as to help their customers receive info swiftly and seamlessly. As a result, the technical support staff members can dedicate more time to actual issues that given customers may be experiencing, because the solution for the minor things will already be available online and customers will be able to easily solve them without contacting the client support team. Having comprehensive documentation is critical, particularly for new users with no previous experience whatsoever, since the hosting service involves a lot of features and lots of people can get confused about what action to take. A good information repository can both help you accomplish the operations that you need and get to know how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you’ve purchased your very first cloud hosting package from our company or have moved your website over to us, you will get accustomed to our services and our in-house developed Hepsia Control Panel in a jiffy as we have compiled an elaborate knowledge base where you can find all the info that you may ever need – both general info regarding the web hosting service as a whole and more specific info about the separate features that you can make use of and the issues that you could come across. The articles are available in 2 locations. The whole article archive is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each section of the Control Panel too. You can discover how to do practically everything, from creating an .htaccess file to administering a mailing list, and all the articles offer exhaustive instructions, so you won’t ever become lost because of an unclear text. Naturally, if you encounter a more specific problem and you are unable to find an adequate solution in our knowledge base, you can contact our client support staff representatives 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting feature extensive online help documentation where you will find info about all the features that our in-house created Hepsia Control Panel offers, together with solutions to different questions and complications that you might stumble upon. All configuration manuals include detailed instructions, so you will not need to worry about missing something if you aim to export a database, for instance. The troubleshooting articles include different probable causes of given problems and the solution for each of them, so in case you’re unable to send email messages although you have the correct settings, for instance, you can swiftly find out what the reason might be and repair the problem with a couple of mouse clicks in your email client. As Hepsia offers quite a lot of features, you will be able to find applicable articles in each single section. If you want to look through all help articles, you can use the Help menu, which is located in the upper right-hand side of the screen.