Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • Every single help request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your support ticket or email requires additional assistance from an admin, we’ll forward it and leave a comment to let you know that your case is being worked on. If you take advantage of the Admin Services package, any of the server administration services included there will be performed at a time of your preference.

  • Top quality support service

  • A Top–Notch Support Service

  • We will be at your disposal 24–7 to reply to any questions that you may have related to our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require assistance handling server administration procedures, you can make use of our Admin Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Online Control Panel with an extensive knowledge base, which features elaborate explanations of its features and functions. Moreover, we have prepared detailed video tutorials that will further explain to you how to perform a specific action or troubleshoot a regularly encountered issue. All the educational articles and the video tutorials are readily reachable from every Online Control Panel section via the Videos and Help buttons situated in the upper right corner.